Returns & Exchanges
At Certified Luxury Watches & Jewel, we stand behind the authenticity and quality of our collection. If you are not completely satisfied with your purchase, you may return or exchange your item within 14 days of delivery provided it remains in its original, unworn condition with all security tags intact.
Initiate Your Request
Contact our concierge team or log into your account to request a Return Merchandise Authorization (RMA) number and receive a prepaid, insured shipping label.
Secure Packaging
Place the item in its original presentation box along with all certificates, manuals, and warranty cards, ensuring the package is securely sealed to prevent damage.
Insured Shipping
Affix the provided shipping label to your package and drop it off at an authorized courier location; our premium insurance covers the full value of the piece during transit.
Inspection and Refund
Once our master horologists verify the item's condition and serial numbers, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing